Company details
SCEA Domaine les Caizergues
34190 Brissac
France
Telephone (UK) +44 (0)7855 121789
At the vineyard: +33 (0)4 67 73 71 83
Email: contact@domainelescaizergues.com
Delivery to the UK and elsewhere
For full information on delivery charges and times to an address in the UK, please visit our Deliveries page
For delivery to an address in France, please contact us direct by emailing contact@domainelescaizergues.com.
We are currently unable to offer delivery to an address outside the UK or France but we hope to launch a delivery service to addresses elsewhere in the EU soon.
Secure payment
The online payment system on this site is operated by PayPal and is secure. We do not have access to your credit card details nor do we store your card details.
18 and over
By placing an order with us you are confirming that you are at least 18 years old. It is illegal for us to sell alcohol to anyone under the age of 18.
Non-delivery
If your order goes missing or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can. In the event that we cannot replace the missing or damaged goods, we will give you a full refund. Claims for non-delivery must be made within 30 days of your order date.
Breakages
From time to time, bottles are broken in transit, although this is rare with our delivery company, London City Bond. Our carriers should never deliver a case with a broken bottle inside for obvious reasons, but in the event that they do, we will replace or refund any broken bottles. Best of all, email us a quick photo to contact@domainelescaizergues.com so that we can try and fix things in future.
Guarantee of Satisfaction
We’re proud of our wines and we expect them to delight our customers. But sadly things go wrong sometimes. So if you find you’re not entirely happy with the wine you’ve ordered, we would be pleased to replace it, provide you with a refund or a credit against a future order.
Faulty wine
If you find that one of your wines is ‘corked’ or faulty, we will refund you the amount of the offending bottle or, if you prefer, give you a credit against a future order.
Returns
If, within 30 days of receiving your wine, you decide you don’t like one of the wines you’ve bought and would like to return any remaining bottles in that case, we will arrange collection from your delivery address and then either deliver a new case or provide you with a refund.
We reserve the right not to provide a refund if the wine shows evidence of having been badly stored, for example in a freezer or boiler room.
Cancellations
If you want to cancel your order prior to delivery, please let us know straight away by emailing contact@domainelescaizergues.com
We reserve the right to cancel any order that we cannot deliver for any reason. If we have to cancel you order we will contact you and refund any money you have paid for that order.
Substitutes
If we cannot fulfil your exact order, we might substitute some bottles for wine of a similar quality and of similar or higher value at no extra cost. Occasionally we may have to substitute wines for a later vintage. We do not normally do this without your prior approval but if you are unhappy with any substitutions you receive we will arrange collection at our cost.
Product withdrawals
Wines offered on this website may be withdrawn from offer without notice (usually because they sell out).
Accuracy of information
We take all the steps we can to ensure that the information provided on this site is accurate and up to date. The material on this site is however provided for general information only and should not be relied upon or used as the sole information for making decisions. We therefore cannot be held legally responsible should any of the information made available on this site prove to be inaccurate, incomplete or out of date. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
